2023 – 2024
Collections App Modernization
Service Design
Experience Strategy
Multi-quarter initiative to redesign the Collections Servicing App.
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Azzaya Munkhbat
UX / Product Designer with 3+ years of experience transforming complexity into clarity, systems thinking, and human-centered design.
2025 – 2026
End-to-End Customer Experience Assessment
Service Design
Journey Management
Customer journey map to uncover customer friction points and shape product road maps.
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